Training
Programs
Auditor Refresher for
ISO 9001-2000: March 4 in Del Mar,
California
This course interprets the new requirements of ISO 9001:2000 for experienced
auditors and explains how to conduct more effective audits of quality
management systems. Note: Approved as ISO 9001:2000 transition training
for RAB-certified QMS auditors by the Registrar Accredition Board and
accepted by IRCA, International Register of Certified Auditors.
Upon completion of this course, students should be able to:
* Understand quality management principles
* Interpret the new and changed requirements
* Review the documentation changes
* Identify possible evidence of conformance
* Learn new ways to audit ISO 9001:2000
* Improve audit questioning techniques
* Take expanded audit notes of evidence
* Write better non-conformity statements
* Focus on value-added audit approaches
* Identify areas of personal improvement
This course is taught as a two-day class with 15 contact hours, plus
a one-hour open book examination to ensure the learning objectives are
met.
Student certificates display 1.5 continuing education units for the
class.
Students receive a comprehensive course manual with copies of all presentation
slides. Copies of the most recent ISO 9000:2000 standard and ISO 9004:2000
standard (which includes ISO 9001) are provided for your use in class
exercises.
Fee: $690 per student. To confirm your enrollment, prepayment will
be required.
Sample topics in this course include:
* Overview of ISO 9001:2000
* New Family of Standards
* Process Model Approach
* Quality Management Principles
* Interpretation of Requirements
* Quality Management Systems
* Management Responsibility
* Terminology Changes
* Resource Management
* Product Realization
* Measurement, Analysis, and Improvement
* New Requirements
* Objective Evidence
* Audit Approaches
* Auditing Review
* Audit Concepts
* Phases and Activities
* Documentation Reviews
* Plans and Methods
* Checklists and Questions
* Evidence and Notes
* Nonconformity Statements
* Audit Benefits and Summary
Course Examination: One hour, open book.
Instructor: The course instructor, John Thompson, is an experienced
auditor and IRCA certified lead auditor.
If you would like more information, please contact
us now.
ISO 9000 Lead
Auditor Training for Management Systems
A 5-day intensive program that covers
all the basics to manage and improve your company's internal quality
audit activities.
ISO 9000 Internal
Audit Training
A 3-day program that covers ISO 9000:1994 and ISO 9000:2000 standards
for internal auditors to maintain and improve internal quality management
systems.
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Managing Your Business
Available as conference or workshop programs, these tools are based
on the premise that all companies, from small business to worldwide
conglomerates, need to establish and/or routinely review and upgrade
their operational infrastructure and systems in order to be successful
in today's competititve and rapidly changing business environment. Our
programs respond to the special needs of business owners, board members
and their senior executives, as well as the needs of mid-level managers
and all staff involved in the operational activities of your company.
Managing Your Business,
Part 1
Based on a tried and true system of management used successfully by
U.S. and international companies, this program can increase your internal
performance, customer service and satisfaction, and your bottom line
by as much as 20-25%.
You will learn how to identify and evaluate the "critical points
for success," how to implement proper procedures, and how to control
the information and processes that will ensure success. Properly implemented,
this management methodology can change the direction of a department,
district, or your whole company.
Join the 5000+ companies in the U.S. alone who have used this "management
system" to create their own success story!
The full program agenda includes:
• The "management system" and how it will work for you
• Your company and its evolution
• Your company's performance vs. comparable companies in the industry
• Hard questions on current management structure and company organization
• The importance of management participation and support
• Definining "critical points for success" in your business
• Corrective actions for the management control process
• Customer service procedures
• Setting up policy guidelines
• Delineating roles and responsibilities
• Evaluating resources - $'s and people
• Establishing training goals
• Communicating management's support for the process
• Setting up checks and balances - the audit process
• Accepting responsibility for the process
Managing Your Business,
Part 2
This program is designed for mid-level managers and all staff involved
in the operational activities of the company. It is based on a well
proven management system used successfully by thousands of U.S. and
international companies, and can increase your company's internal performance,
customer service and satisfaction, and your bottom line by 20-25%. This
is a "must" for companies doing business in today's competitive
and rapidly changing business environment.
Managers and staff will learn how to identify and evaluate "critical
points for success" within their departments and/or functional
areas, how to implement proper procedures, and how to control the information
and processes that will ensure success.
This precise methodology for performing operational activities further
results in a dramatic increase in staff morale and motivation through
ownership of the process, reduced wastage in time and materials, and
a customer base that keeps coming back for more.
The full program agenda includes:
• Review of current processes
• How processes roll up to impact and meet company goals and objectives
• Identify and define "critical points for success"
• Making a commitment
• Define activities, terms, and/or quality that need to be achieved
• Documenting the process
• Functional/departmental coordination
• Meeting objectives - verification
• Meeting objectives - review
• Ways of improving service
• Follow-up procedures
• Taking responsibility
Other Training Programs
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services)
Presentation and Facilitation Skills
Change Management
Organizational Development
Management Development
Leadership
Negotiation
Customer Service and Sales
Conflict Management
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Visit our affiliates at
JPA International, Inc., Whittington & Associates, and Sullivan
Environmental Solutions, LLC.
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